Perfect Order Rate
Why it matters
Retaining customers is important if you wish to grow your business and reap the rewards of greater profits. Taking steps to promote customer retention is therefore crucial. One key metric to ensure that your services are running effectively – and that you don’t have a huge hole which is causing tearful customers to question their relationship with you! – is your Perfect Order Rate. This calculates the proportion of orders which you fulfil which are perfect – no delays or problems with production, shipping, handling or in any avenue of your process. Thus leading to the perfect conclusion for the customer – their item/s as ordered, when they wanted them.