Backorders Percentage

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As with your Perfect Order Rate, tracking your Backorders Percentage is important in order to maintain customer satisfaction and brand loyalty. A Backorder is any order which has been placed by a customer or client which you are unable to fulfil, due to lack of stock or problems with production. Ensuring that the percentage of Backorders that you receive relative to total orders is low is crucial and appropriate steps should be taken whenever your Backorders Percentage flags that you’ve stepped over an acceptable level.

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