Average Patient Wait Time
Why it’s important
This KPI calculates the duration of time it takes, on average, for a Patient to be seen by a healthcare practitioner from their point of arrival at reception. A high Wait Time may indicate problems with Staffing that need to be addressed in order to maintain Customer and Employee Satisfaction. A low Wait Time should be aimed for and is a sign of operational efficiency within the practice.
Making the KPI
To calculate Average Patient Wait Time you will need to measure the number of Patients Seen and their Total Wait Time – the duration of time between the Patient arriving at Reception to being seen by a Practitioner. As both pieces of information are non-financial in nature, you will need to import these into FUTRLI via CSV as in the example below:
Once you’ve imported your data you can calculate the KPI by dividing Total Weight Time by the Number of Patients:
The simply decide how you’d like to display your calculation: